Recent Reviews from Mercedes-Benz of Waco

Great customer service!!

Great experience buying a new Mercedes here from initial communication to the initial purchase. No mark ups and no add ons, just an easy, pleasant experience.

Caroline came to our rescue and was efficient in getting us back on the road within hours of our Sprinter van battery dying. We couldn’t be more impressed with the service we received. Thank you!

Easiest car buying experience I have encountered.

Waiting on supply’s to fix my e250 only the fault of the times be patient with the folks who work with you on yours..

Bought me a beautiful vehicle, one I have always wanted but service during the four to five hour long purchase process was frustrating. Questions I asked several times about turning my car into keyless entry and start and a bigger entertainment screen were answered like, “oh you can easily get those upgrades on this vehicle later.” Just a day later I took it into Jacks and they said it couldn't be done. Ive been waiting for days on a call back if Mercedes Benz could do those upgrades, now it appears the car may not be built for taking the upgrades and I feel I was totally miss lead during the “hard sell”. I feel that not a single of my questions have been answered. Also when I got in my vehicle to drive off, I could not figure how to even set the automatic seats etc. My salesman was nowhere to be seen, seemed always distracted so another kind sales person noticed my dilemma and came over to help. In the end, I got a vehicle I’ve Always wanted but still no keyless ignition or word on screen upgrade. I would think that buying my first Mercedes Benz that I would get great customer service, no, it left alot to be desired, felt all they were interested in was selling a car, not helping me with my real needs. If I ever get another Mercedes, I don’t believe it will be from this location.

Horrible HORRIBLE service. I was in the midst of an online/ remote vehicle purchase, I spent two days trying to call the sales department. Not once did anyone pick up my call. I left multiple text and chat messages and was ensured they would respond to me and no one ever reached out to me. As an owner of a bmw, Lexus, and Audi I have never been so shocked by such horrible service from a luxury dealership. I would give them 0 starts if I could. TRULY shocking. Absolutely no sense of urgency whatsoever. Worries me if I did purchase the vehicle and god forbid something was wrong with the car I’d probably be out of luck!

The people were very friendly, but there were several things that I think need to be addressed. I blame myself for not looking the vehicle over enough, but while the sales rep was very friendly and personable, she did not take the time to take me through the vehicle and point out any imperfections, nor help me with understanding the vehicle's operation. There was a crack in the cover where the cigarette lighter is and the console in the rear seating had several torn places in the upholstery. Also, the "check windshield washer" notice was on the dashboard instrument panel and I still can't get it off. The vehicle was not very well detailed for delivery of a Mercedes Benz, with several spots dirty and needing washing and cleaning. All in all, while I really like the vehicle, I would not purchase one from this dealer in the future.

Service department is great. I’ll be going back for all the maintenance for my car.

From the 1st time we went to the dealership we were impressed. Tracey was very helpful, went with us for a test drove and was very knowledgeable. We returned a couple days later for another test drive. Tracey had the vehicle ready and waiting for us. Answered all questions we had. When we decided to purchase the vehicle the sales staff and finance staff were very efficient and pleasant to work with.

Awesome buying experience!!

Parts guy is very friendly and tries to be helpful. Service department does not return calls and their chat person Miranda A is rude. Worth driving to Georgetown if you want service.

I contacted the team in the month of February 2022 about the car that I was interested in. Two of the team members- Oscar and Edward provided me their services . I would not hesitate to say that it was the worst customer service I have ever received from Benz. Lack of information about the arrival of the car, prior booking, purchase order. Name it and that information was not provided by the team. Never received any instant reply/answers from the team. Their reply would take around 4/5 days minimum. Ended up buying a car from different dealership. I would never purchase a car from this dealership.

Working with Tracey was a great experience and would definitely buy from Mercedes Waco again.

delivery paper work value customer time. delivery and paper work should be smooth

This was a much better visit than previous one. I arrived a few minutes early and they were able to take my car back immediately. It was nice NOT to have the tech go over $5-7K in "recommended" repairs.

Pablo and tracy were extremely kind, knowledgeable and informative throughout the whole sales process. i am very happy with the GLE they sold me and I can see myself buying my next car from mercedes benz of Waco. also nicholas Craddock (sp?) was very helpful and not pushy when he was selling me the extended warranties. I will be recommending mbenz of Waco to my friends from Austin for sure

My sales man Roland Guzman is a great man , I came from Austin after my bad experience with Mercedes-Austin , Roland & his general manager sold me the car at a very competitive price and they were very honest , this is evidence of credibility and good treatment , they don’t play games, I recommend this dealer

Excellent and friendly service. I

Jim is great at customer service. Always keeping in touch with process.

They always take a lot of time to give the car back. For a service A which should take couple of hours, they take the entire day! I had an appointment with them at 8:30 am, and 4:40 pm, I’m still waiting for my car. Probably they are understaffed. The amenities they provide for customers is much lower than other Mercedes shops. That would be my last time taking my car here

Do not buy your Mercedes from here. My trunk won’t even shut. The customer service is a joke. The manager sent me unprofessional texts about my car telling me she didn’t earn commission and she was doing me a favor. Favor? I have you 50k. Sell me a car that works. The trunk won’t even stay shut. Do not buy anything from this place.

Worst Mercedes-Benz and terrible representation of Autonation. It is as if AutoNation just forgot about this location and it has steadily gone down hill. Tried to get a Service A completed and what normally takes a couple of hours took all day and still no updates until we went in to inquire about it. Really disappointed with Caroline Macias

My experience at Mercedez-Benz was nothing short of impressive. From the moment we walked in, the atmosphere felt entirely relaxed and chill. We had a representative named Tracey, who was very down to earth and informative. She was extremely friendly as well and approached like a family memeber, and not someone out to sell you a car. She answered all of our questions and took time to explain the vehicle we were buying. Tracey also was just really fun to talk to. We were a little indecisive on the car, but Tracey had patience and really approached it like a family member. She gave us time to think it over and never tried to pressure us at any point into buying it. She really cares for her customers needs, and that is something I can admire about Mercedez-Benz. They all were very chill and not competitive at all. They never tired to undercut one another's sales and were respectful at all times. I do not need a new car now, but when I do need one, I'll be checking Mercedez-Benz first before anywhere else because it was that enjoyable. Highly recommend!

Tracey Allen redefined the new car buying experience. She goes above and beyond and I will be back to buy another car from her! It was well worth the drive down from Dallas.

Absolutely worst Mercedes I’ve been to. No help when I got there. I was waiting for 30 minutes to even be seen by their service advisor. And the one that came to me was Caroline, absolutely rudest one they could possibly hire to be honest. I mean come on now do better. And when I walked away from the advisor area I could hear her talking to one of the other’s about how one of their customers was being a complete Jackass, now if that was true or not I’m not sure. But don’t be putting stuff like that out there. It’s completely disrespectful. Waco Mercedes you have lost my business and to those reading this just go somewhere else, or to a completely different advisor at this location.

Tracey was great from start to finish and made the leasing process as quick and easy as possible!

For months we've been trying to get SOS feature fixed: calls not returned, part given to another dealership, latest part was wrong. Completely unsatisfactory. This is Mercedes??

Pablo the Sales person did a great job and I would highly recommend him and the dealership. I also would say that I met Cody the GM and he was very helpful and professional. This is the fourth MB that I have owned and this dealership does a great job! Thank you

I love Mercedes of Waco. Jim is so polite and helpful. This place makes me feel comfortable. They give details of everything they look at, adjust, repair or replace on my car. This is the best Mercedes place to cover all your vehicle needs!

The service was agent was very friendly and quoted us a service time of 3hours and my car was ready in 2! I will use this service department again.

Very kind and informative. Helped with car and app problems. Provided shuttle and they were also very nice.

Everyone at the dealership was so helpful, patient and truly nice. They were very helpful regarding my needs with my Mercedes..

Had one of the most trouble free experiences purchasing a vehicle with Mercedes Benz of Waco. I highly recommend talking to Pablo Garcia. He’s a great guy and a great experience.

From the time I called Mercedes Benz of Waco, I knew that’s where I wanted to purchase my car. I spoke with Tracey and she was AWESOME. I drove from Houston and she made it all worth it. I would do it again if I have to. Thank you Tracey, you are heaven sent. I LOVE my 2022 GLA 250

Service done on what their service advised needed to be done. Expensive!

In one word, it has been EXCELLENT! Edward was supremely patient with all my queries and delays. My position to buy the car was peculiar but Edward stood by it and accommodated all my requests.

I live in Missouri. The GL required 70k type A Service while passing through Waco. We elected to stay over an extra day due to an opening in the service schedule. Reception and service were typically MB quality?United States & Europe.

I made an appointment to have my Mercedes serviced and inspected for registration. It was easy to get an appointment and the wait time was very good. The service advisor was very courteous and professional. Everything went smoothly

Tracey was a rockstar! So grateful for her!

Mrs Kimberly Louis is very reliable, trusted and legit when it comes to forex and cryptocurrency trading. A friend recommended Mrs Kimberly Louis to be one of the best forex and cryptocurrency trader and she’s very good at what she does by earning me $11,500 weekly with $1,050 Contact her on Email: kimberlylouis110@gmail.com WhatsApp : + 1 (860) 556‑3122

Everyone was friendly and helpful. They got my car serviced quickly and Jim was top notch!

MB of Waco give good customer service to sell you a vehicle but when you really need them they will brush you off. Bought a brand new vehicle that is already give transmission problems that they want nothing to do with. Got vehicle but can't drive it because my plates have not come and they promised another temporary tag. They will not answer or return my calls to get me another temp tag. Called GM and he could careless about my issues. He so generously told me to just take it to another dealer. Wish they would have told me that when I was buying. I went to pickup my new vehicle that was basically purchased over the phone and when I walked into the dealership, no help was offered. I should have turned around and left right then, BIG RED flag. I gave good reviews and they still treated me like crap. Actually should not have bought when the saleswoman dropped the ball several times, then once I already purchased using another salesperson she shows up and takes credit. Very low class dealership to sale Mercedes. They need an upgrade in building and staff.

Looked at a car late Saturday. Called this am to let them know we want it and will be there in a couple hours. Great! We’ll get it washed and ready for you to take delivery. Called a little while later to let them know we are on the way right now (so if they hadn’t washed it yet, they could get right int it). They said they just sold it. How do they do that?! Knowing we were on the way and they have been working with us already?! No courtesy to us at all. No phone call someone else is there. Never asked us to put anything down as a security deposit to hold it. Nothing. These people are so shady.

The gentleman that was my service coordinator was the best this dealership has had since I purchased my car. I had lost trust with them due to several oversights in the past. He gave me an estimate at the start and another one before the repairs were started. When the work was done he reviewed the invoice with me and explained the charges and services provided. He also made me feel like a valued customer. And restored a lot of trust in this dealership.

This has been the best customer service experience I have had in a long time. I have dealt with so many MB dealerships and Waco has been the best and very transparent. From Edward my salesman to Cody the sales manager who was so informative and helpful and Tracy also who delivered my vehicle. Also the finance guy Tyler, so helpful. I am very big on customer service because I like to build trust and a good relationship to be a repeat buyer on any purchases I make. Thank you MB Waco for your professionalism and honesty. Updated... 02/17/22. I'm sad to say they pretty much bent over backwards to sell me a vehicle. Now that I'm having transmission issues with a brand new Mercedes, driving around with an expired tag and bought an extended warranty that apparently was revoked for some reason. Now no one cares. Called the GM with my concerns and obviously they are just that, my concern. Now I can't get them to answer or return a call. What a kick in the face.

Pablo was awesome to work with! We were pleased with the trade in price they offered for my previous vehicle, plus they had a better selection of Mercedes SUVs than the other dealerships we looked at. It was worth driving an extra hour to buy from them!

Awesome we felt comfortable and Marcus the salesman really made it a great experience. We ended up getting 2 vehicles that weekend

Great Service Thanks

MB of Waco has a very professional service department - I trust them will any service either of my Mercedees need.

We lived next door to Allen Samuels while he was a Waco resident and always drove a Chevrolet Suburban while our children were growing up with carpools, athletics & family travel. Only the last 10 years have we downsized my surburban to a Mercedes SUV. We love the safety of the vehicle and the engine response. Most of my immediate friends drive vehicles that do not have local service departments, thus having to drive to Dallas, Ft. Worth or Austin to maintain their vehicles THE ONLY REASON THAT WE NOW DRIVE A MERCEDES SUV is for local service. Allen Samuels passed away and there?s no first hand connection with us to Auto Nation. Caroline in the Waco Mercedes service department does an excellent job with very limited resources- she?s multi-tasking all day long with a pleasant and efficient attitude. Carlos has been there for 16 years and is a lovely human being, helping effectively shuttling clients here & there, etc because there are NO LOANER VEHICLES. We realize that COVID has caused a bottleneck with available vehicles to loan while service is being done on our vehicle, but PLEASE work hard to bring back the service of providing a loaner car to the client having scheduled maintenance on their vehicle.

Good service. Washd my car everytime. Friendly. What else would you want to hear!

Edward Bazaldua provided excellent customer service, and has continued to check to make sure I have no additional needs. I really appreciate his professionalism!

They did an excellent job fixing my car and I'm thankful I had Caroline to talk to! She went through my invoice and what was fixed on my car line by line and answered any questions I had. I was also pleasantly surprised that they returned my car cleaner than I left it! They even vacuumed the inside. I'll only be taking my car here from now on!

Wasn't there. I was at restaurant next door, so not sure how good the business is.

Caroline Macias was not our service advisor. We saw and dealt with a guy but I can’t remember his name. It could be on our paperwork.

I like the service that they provide, purchased my vehicle from Mercedes Benz of Georgetown, but they don t compare to the level of service that Waco provides. Waco just needs to renovate their lounge which is substandard for people that spend alot of money on Mercedes

I was very impressed with Caroline and Carlos as well. We were on a road trip in our Mercedes Sprinter RV and experiencing a leak. They got us right in and the mechanic (whose name I do not know but certainly appreciate) fit us into their schedule to get us back on the road right on time. Their responsiveness, courtesy, and understanding were outstanding.

Best car buying experience of my life, they did not mark the car up and took care of my family. Bought the car virtually and could not have been easier. Edward is the best salesman I’ve dealt with.

Mercedes service is always good. Also, Luke does a great job. I always appreciate their help

The sales team was very helpful. Answering my question as best as they could. They really didn’t know much about how to handle the sale through TrueCar so I wasn’t able to get the lower interest rate. They really were nice though

I made an appointment for a check engine light and other warning lights. The dealership replaced parts required for a recall. When I left the dealer the warning lights came back on. I returned to the dealer and was sent away because they didn't have time to check it. They also damaged a tire valve stem during the recall repair which resulted in a tire failure.

My wife and I recently drove up from Austin to purchase a vehicle from the dealership and the overall experience was first class. From our initial discussions with Tracey through to the vehicle pickup the entire process was smooth and drama free. Highly recommend.

Tracey Allen was great to work with and I would definitely recommend her! The financing part of it was frustrating and a very slow process!! They need to figure out how to speed up the process. It should not take over 3 hours of waiting and completing the process. We have been in and out in an hour and 1/2 at other dealerships!

Great Kars.... Waitin On Our GLS 2021

The service department is very good.

I recommend this MB dealership! I liked it, because this one has the reserve option; where the vehicle literally is reserved for you. I hate when a salesperson tells you they have the vehicle you are looking for when they do not just to sell you something else! This MB worked very professionally, even though I think another seller tried to steal the sale from my salesperson. I gave it 4 stars because I still think the dealership could lower more the price of my vehicle even though there aren’t cars to sell. I know is up to the supply and demand, however, a dealership always makes a profit since they never buy a car at the MSRP or trade-in value.

Pablo was great but it seamed like the dealership did not have adequate staffing. Despite having multiple empty offices, there was only 2 or 3 financial managers working so I had to wait over 2 hours to finally sign my contract after my purchase. My new SUV was not detailed when I received it, just sort of washed from the exterior. Though the vehicle I purchased was new, there was a couple of stains in the interior. It’s standard for dealerships to detail and give you a clean vehicle. Again, this was due to lack of staff from what my car salesman mentioned

I brought my GLC300 in for a "B" service. I told the service rep that I did not need to have the tires rotated, since I had that done at Discount Tire when I bought "real" tires instead of run flats. Later in the afternoon, I returned my loaner car and got mine. It seemed like the charges were too high, so I double checked everything when I got home. I found they had performed a brake flush which is supposed to be done every 2 years or 20000 miles. I had just had the brake flush done in October of 2020. I called the service rep, and she checked my service records and realized the mistake. She said she could figure out a way to credit my card, or I could get credit for my next service. I agreed to the later. This issue was resolved, but it highlights the changes at Mercedes of Waco since they were taken over by Autonation Chevrolet. Everything now is corporate and much less personal. A shame.

Walk in for a Vehicle Inspection. No prior commitments and/or quotes from dealership. 1.5 hour wait was much longer than anticipated for a routine service.

Purchased car online. 2020 with 5K miles. Was told car was 10/10. Also told car was to be CPO’d, however due to software update delay could not. Drove roughly 200 miles in the rain to pick up car. When I got to dealership car was outside, after a couple of hours of delay with getting drafting instructions from my bank was anxious to get back. Had to drive back through Austin in the rain. Car looked good. I wish I had spent more time looking it over. (Car also had additional 1000+ miles on it) The following day noticed several areas of VERY poorly painted areas of scratches and scuffs. These were hard to see as car is black and was raining. The worse was the large chip/starburst in the windshield. This was noticed the next day when sun came out. Took immediately to windshield repair(thinking it happened on my way home) was told chip had previously been repaired and nothing more could be done. Replacing windshield is necessary.Reached out immediately to dealership, no follow up. This is my 6th MB most of all have been CPOs. NO WAY is this car’s condition a 10/10 or worthy of being certified. Nice car, dealership was pleasant to deal with before and during transaction. Follow up is where ball has been dropped. Very disappointed.

As everyone knows, the vehicle buying process can be stressful for many reasons. This was not the case during my purchase at Mercedes Benz of Waco Texas. The saleswoman, Tracy was helpful every step and never got pushy. The supervisor, Paul is a very professional person too! The entire experience was completely stress free!

Chris Hopkins made the car buying experience fun and easy! He was so helpful and willing to answer any all questions I had !

This was the most hackle-free experience I've ever had buying a car I didn't feel pressured to do something I wasn't comfortable with it didn't all day I give Mercedes-Benz of Waco a 5 plus star rating thank you so much

They are not consistent at all with communication.

Great experience, Tracey was wonderful very informative and efficient.

My sprinter chassis RV needed emergency repairs when I was Traveling from Florida. I was grateful that Caroline got me in so quickly, and that they had a sprinter technician available, and the necessary parts in stock. They even let me bring my puppy into the waiting area😊

Great service. Thanks Caroline.

Great experience with Tracey at Mercedes of Waco form the test drive to the paperwork the transaction took less than 2 hours. I drove from Dallas where Park Place Mercedes could have cared less about customer service. I will be driving to Waco to see Tracey in the future.

Merc-Benz of Waco take care of my car to see that everything is fine. It there is a problem, they let me know what needs fixing and what to watch for.

got what I wanted and was very friendly.

stuck up. Used Cars filly got someone to talk to.

Purchased a used car without seeing it in person and had it shipped to New York. The out of state purchase and shipping process, while working with Jerry Harvey, was very pleasant and smooth. Super-happy with the car.

The service is exceptional. The people are friendly and helpful. I was able to schedule my appointment at a time that was convenient for me.

Amazing people just bought a 2021 c300...very helpful customer service...

I was not even things about buying a Mercedes unit I met Tracy. She was not your normal high pressure sales person. She was so helpful and kind we purchased a Mercedes SUV. After the sale she called to check to see if I had questions. On top of all of that I locked my keys in the SUV (not sure how) on a Saturday afternoon. She answered her cell and walked me through getting it opened. If there was more stars she deserves them.

I was taken immediately for service. It was completed timely and I was satisfied.

I needed a tire ASAP and tank goodness they had my exact run flat in stock. I am a BMW driver until the end but there wasn?t a dealership anywhere close by. I got immediate service and was able to make my flight. Thank you so much!!!!

Even though the sale?s person had to leave in the middle of the purchase, she ensured we were well taken care of until she returned. Great dealership.

Had a wonderful experience buying my first Mercedes! Love my 2021 GLE 350 SUV! My salesman was so informative showing me all the bells & whistles on my new car. If your in the market of buying a new Mercedes I would totally recommend you call Tracey Allen. It was a very pleasant experience using her as our salesman. ❤️

I had to have a missing button/tab replaced on my console. I could not believe it cost over $600.00. I should have shopped around. When I made the appointment, I asked for a loaner. When I arrived for my appointment, I was given the "run around" about a loaner, saying I had not requested one. I held my ground. The loaner was made available. When I asked how long the repair would take, I was told it would not be finished until the next day! I live 40 miles away. I did not understand the scheduling for a minor repair to require an overnight service and the service provider had not wanted to provide me with a loaner. The replacement of a tab that said "M" was satisfactory.

Very accommodating efficient friendly, but not inexpensive

Very courteous

My customer service person, Christine, is courteous, knowledgeable as well as helpful.

You call and make an appointment for a reason. Not for them to tell you that they are completely booked and only have one technician. Complete waist of my time.

I took my 2013 GL500 for a regular service, I was pleased with the in person interaction but a few days after I took my vehicle home I checked under my hood and notice that the passenger side air intake was ripped. I called the service advisor to let her know what I found and asked for a resolution but was told she would have to speak to her manager but the tone of her voice told me this was going to be a lost cause. My disappointment was the fact that the defect was so obvious that it could not be missed and was not mentioned. I’m not going to waste anymore of my time going into detail. My advice is do a thorough inspection of your vehicle after leaving this dealership.

I had a wonderful experience purchasing a new Mercedes from Tracey Allen. The process was stress free and pleasant. Tracey was very thorough and knowledgeable. She was able to find me a vehicle that wanted and had it delivered here in a timely basis. This was the easiest purchase that I have ever made. Tracy was efficient and also made sure that everything was covered. I recommended anyone to go see her.

Always great service! Thank you

Always a very professional job done and appreciate their service. Thank you so much

Jerry provided great service in the process of buying a new Mercedes.

Worked a deal over the phone, flew into Dallas, drove to Waco, signed paperwork and drove home. Our salesman Rolando, was great and very informative!

Work completed at time promised. Cleanly and professionally done.. Great communication from Davin, much appreciated since we were just visiting Waco at time of service need.

Great Service! Very efficient and informative. We had one goal coming to this dealership from Houston and Tracey knew that. She went the extra mile by sending videos and pics before we made the road trip. I couldn't have asked for a better experience. If you are in the market this is the place to come to. Thanks Tracey

Made an appointment for oil change and replacement wipers. Sat in waiting room approximately 45-60 minutes and was then informed they did not have the diesel oil and could not do the oil change.

Came in for a new fob on a day when there was only one (very, very busy) service advisor, Caroline Macias. She was personable and professional, and handled the entire encounter efficiently and quickly, as one would hope and expect in these matters. Thank you.

no frills, no pressure low stock

I purchased a vehicle on Thursday, supposed to be delivered on Monday and have not heard a word from Jerry since. Jerry was the worst salesman, he actually took the sale right out from under Tracey (who has been amazing this whole time.) and took us over because she had not walked in to the office as soon as he wanted her to. It is now Tuesday, and Jerry has yet to answer my calls or email me back. I have no idea when my car will be here now, although Tracey is trying to keep me updated, it is an unsettling feeling not knowing when you will actually receive the vehicle you have purchased. Never again, Jerry. RETIRE already!

These guys always do a great job when it comes to service on our Benz.

I always get great service when I bring my car in for servicing. They are informative with that is going on with the car as well as the price. Not to mention they are super nice!

Parts dept not very helpful. Called last week looking for a part for a 2012 C250. Was told part is discontinued. Not really understanding that a part can be discontinued on a car less than 10 yrs old I called another location. Come to find out the part is not discontinued, you just have to be sure the color code is inserted when looking for it in their system. So the Georgetown location did find the part for me at a Ft Worth location and is able to have sent to their location for pick up. Being that the Waco location is a better option for me to pick up I called them and asked to do the same as the Georgetown location offered to do. Pretty much was told nope can’t do it. Makes no sense to me but just sounds like lazy employees not wanting to do their job.

I asked questions and they answered. that is all I have. It went smoothly.

Sales person ,Tracy was very helpful in showing us the vehicle and and helping us find the right model that we finally purchased. The only thing I was not pleased with was the warranty. It was not explained to us about the warranty until we were signing papers. The car had 6 thousand miles on it and we thought we could get another year of warranty if it was certified , but we were told at the signing table that it could not be certified. This caused us to have to purchase a longer extended warranty and we didn't find out till later that the car which was a 2020 model would only qualify for 3 years of warranty instead of 4 years. Other than this , my wife is pleased with the car. I think the next time I purchase a car , I will find out everything about the warranty before I get to the signing table.

Very friendly staff!

I purchased a 2018 GMC Sierra 1500. The sales and financing was a good experience. The salesman spent a few days looking for the truck we wanted. The finance officer was pleasant and efficient. One of the issues with the truck was a terrible cigarette smoke odor. I was told they could remove it and it would take 4 hours. I asked if they would detail the interior as well to attempt to remove some stains on the headliner. The salesman brought my truck some 5 hours later. The smoke odor was still terrible and no stains were removed from the headliner. I spent the next two days and $200 to eliminate the odor. The only reason I took the truck was a 5 day return policy. This odor should have been addressed before the sale.

Hi we were recently at Mercedes Benz of Waco, and were very impressed with the service provided there by Caroline. She was very courteous,and efficient....thanks, Joseph M.

Davin is the #1 service Rep!

Service adviser Caroline is very polite courteous and thoughtful of my time. I was able to drop off my car quickly. When I returned to pick up my car it was also quick, easy and my car had been washed.

Awesome! always receive first class customer service treatment and I would highly recommend them. Thank you Mercedes- Benz of Waco!

I am very pleased with my experience in the Service department at Mercedes Benz of Waco AutoNation. They really care about their customers from the purchase of my vehicle to every service order. I highly recommend to have your vehicle service with them, you will be glad you did. Thank you Mercedes Benz of Waco AutoNation!

friendly and timely service, clean atmosphere

Slow service, doesn’t answer phone calls. Got new tires and an alignment and now my car shakes and pulls to the right.

The service department was very efficient and helpful. I appreciate that they did not try to pressure me into purchasing services I was not prepared to take care of that day.

Our sales person (Tracy) provided us with excellent customer service.

Great experience: smooth, easy, painless - well done by Caroline Macias!

I have been to different service dept over the yrs and must say Mercedes service and sales dept is top notch. We are so happy we purchased our car and now even more so with the great service we recived in service dept.

Davin Romero is an excellent service representative! He is professional, prompt and knowledgeable.

Caroline was amazing as my service advisor!! She was able to get me a loaner while I had work done on my car. Thank you!!

Wonderful Service made the entire transaction a great experience. Tracey was a top notch salesperson and very responsive.

Recently my 2020 Mercedes GLS580 was serviced at Mercedes Benz of Waco. Service rep Devin is very professional and courteous making visits here an enjoyable experience. I also a own 2017 Mercedes which has been serviced by this dealer the past 3 years. The service department has always gone all out to provide first class service.

Top notch. It's Mercedes.

We had a problem with our sprinter RV. WE arrived with 10 minutes notice and within 30 minutes the service department had reprogrammed all of the driver assist controls and the dash display. Everyone was most helpful and very professional.

Waco of Mercedes service department is excellent! Caroline kept me informed all along the way as they did my service and completed a recall that took ordering a new part. They provided a loaner car so that my daily activities went on as always. I highly recommend any Mercedes owners to give Caroline a call for service.

Tracey help me get my Dream car!! Her services were perfect and any time I’m looking for a mercedes I’ll be sure to come back to her!!

Tracey Allen was amazing. She worked with me and got me a truck I love.

If you should visit for a car purchase ask for Quentin Shepherd! Professional and knowledgeable, a great guy to do business with.

Critical: Professionalism, Quality DONT LEAVE CAR THERE! So I recently used AutoNation for repairs on my 2017 Mercedes E300 which is directly behind the Mercedes dealership that they personally use. They replaced front bumper, windshield, among many other things. Upon pick the car up yesterday on 01/28/2021, I found that my car had been ransacked and turned upside down with ALOT of stuff missing as well including money, a watch, and several more personal items. Someone was even petty enough to steal all my change out of the door and after notifying AutoNation of this I was pretty much told to bad so sad. It also has later came to my attention that multiple codes have continued to go off on my dash after them making repairs. This mischief was done while in possession of them so I would highly advise against using their services as your belongings and car are by no means in safe hands. My drivers seat was also cut with a razor blade, ill post a picture. Im still pursuing the matter and filing police report asap!!!!

My first experience with MB Waco was great! Davin was very easy to work with. A+ service!

Very Professional Associates. This Dealership cares for my other Mercedes as well.

Extremely helpful, friendly and ready to go above and beyond to take care of the customer. Never disappointing to do business here!

I have purchased several Mercedes from Waco and their sales and services teams are exceptional! I moved to the Austin area 5 years ago and just purchased my 4th Mercedes (GLE 350 SUV) from Waco. Cody Adams was able to beat any deal we got from other dealers (Georgetown and Austin). Tracy our salesperson did not have the 3 rd row I was looking for at the Waco location, but was able to find one in Houston. We did everything over the phone and this was by far the best buying experience I have had! Thank you Cody and Tracy!!!!

Great service and they gave me a loaner while doing it.

Quick and easy service as always! Lucas and his team are great and reliable. They are the only people I trust with my CLS63 AMG!

Below is an email sent to Shelby Danner GM the same person that caused this review and the same person that I felt discriminated against me for being Latino. This is the biggest and oldest scam in the books known as “Bait and Switch” apparently this happens so often there that the same GM Shelby Danner that caused the problem sent an email asking me how my experience was at the Dealership. Yes the same GM that told me “ That’s Business” when I drove 3 hours to find out there was no car had the nerve to ask how my experience was. Email sent to Shelby Danner Are you really serious asking me this question. It was the worst experience and bait and switch I have ever seen in my life. You made me drive all the way to Waco to tell me the vehicle was sold. Anytime I can find a web site where I can put my experience as I have already done in several of them I will do it all over again with a smile in my face. Since then I bought a vehicle for the same price in Shreveport where they treated me as a 26 year Mercedes buyer and did not discriminate me for being Latino like I fell happened in this location. I would like for you to Keep in mind that I am also speaking to a TV station about doing a story of my experience do no other person will ever experience what I went thru specially after having the so called Manager guarantee me the vehicle would be there waiting for me to see it, even your salesperson said she pulled the vehicle and had it cleaned waiting for me to show up. What you did is not only Demeaning, unprofessional, discriminatory in nature, but also a low life, back stabbing and miserable way to do business specially with Mercedes. A copy of this was sent to Mercedes and one will be forwarded to the ownership Corporation. Maybe when they get this email they can re- evaluate this dealership on how badly they represent the brand and how poorly the treat Customers specially Latino Customers. Hope this email helped because apparently the call that we had the day you made me drive all the way there for 3 hrs, only to sell the vehicle did not sink in or is it because you all do this do often that one complaint runs into the other and you can remember them all. Nonetheless here it is. Mercedes please accept this as my formal complaint regarding the treatment this Latino loyal to Mercedes for 26 years received. This email was sent to thru your complaint site at the mbusa.com

Having had multiple occasions for service from MB Waco over the past few years I have always been pleased with the outcome. Dealing with Davin is always a pleasure, and I have recommended him and the service department to several people.

Great Service on my recall and short waiting time

Left my car dirty and messy never coming back again & was never rude

Excellent customer care! Davin and Caroline are to be commended for five star service. Davin Romero worked w me on options for a cracked alloy wheel much to my satisfaction. Loaner car provided. Great experience.

They were great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Service dept was very efficient and friendly.

Excellent service advisor. Repairs completed quickly

Excellent service and return of clean auto Comfortable waiting facility with coffee and water

great service and Davin was a big help in getting my car in and out.

I scheduled my service appointment at M-B of Waco online. I arrived a few minutes prior to my appointment time and was promptly greeted by Davin, my service advisor. Davin went over the required service items as well as a few recommended items. He provided accurate pricing for each. There was no pressure to have any service performed other than what I requested. I waited at the dealership for the service to be completed. The waiting area was clean and comfortable. Coffee and water were complimentary. The service was completed in less than an hour and I was on my way. I trust the professionals at M-B to provide my new vehicle with the proper service using only approved parts and fluids.

These five stars that I am giving are SPECIFICALLY for Davin, in Waco's Service Department. His customer service and desire to do things right, the first time around were beyond impressive. There just aren't even any words for how spectacular he was in handling my situation! Mercedes are beautiful vehicles, so they sell themselves-- but Davin is selling your business/services so very well, that he is making first time service customers, like myself, LIFETIME CUSTOMERS. Well, as long as he is working there, at least! A million thanks to Davin for never wasting my time (which is so important to me!), paying extreme attention to detail, being an absolutely FABULOUS communicator and keeping me in the loop with every single step being taken in my GLS 450's repair process, and for making sure everything was perfect before I drove my car home. Lastly, I want to give a little advice to management-- I too own and run a business, and employees like Davin are far and few between; GIVE THAT MAN A HEFTY RAISE AND A LARGE PROMOTION, STAT. He is a HUGE, HUGE asset to your company, as well as the Mercedes-Benz brand!

We called ahead of time to schedule test driving an E Class sedan. They had an attractive deal on a 2020 E 350 they had used for a service loan vehicle. I also wanted to drive the 2021 E 350. Unfortunately the 2021 was not available at the time. However, the deal on the 2020 E 350 loan vehicle was too attractive to pass up. We have been a Toyota family since 1975, but were now looking forward to a midsize luxury vehicle that was quiet and comfortable. The 2020 model met our expectations. Every associate at Mercedes Benz Waco treated us the way most Central Texans treat their friends, with courtesy and interest.

airbag recall and oil change told me will take 2 hours instead took5 hrs to finish the job

I always have a good experience Mercedes Benz of Waco. They always take care of the problem and make sure I’m a satisfied customer! My car is always ready at the time it’s promised and always have had fast and friendly service!

Very friendly staff. Took great care of my GLE-300D!

Tracey Allen was outstanding to work with, and Shelby Danner was very helpful, as well.

Davin is always polite and works very hard. My car is well taken care of.

A simple belt replacement shouldn’t be $823. Never offered options. My vehicle idles and accelerates funky now. Price gouging...plain and simple. This service department should be ashamed of themselves. Will never use again or recommend to others. 👎🏼👎🏼👎🏼

The two people I dealt with were courteous, proficient, and fast (I had a dental appointment to get to)!

Picked up a nail in my right rear tire. Called to get it fixed. Got right in and was back on the road in less than an hour. Great service!

Customer service associate is very helpful and professional.

My experience purchasing my 2021 GLE 350 was delightful in every way. Tracey was simultaneously knowledgeable, helpful and friendly, and everyone at the dealership, including Shelby, the general manager, were warm and engaged. This is the fifth Mercedes my wife and I have purchased from this dealership, and we could not be more pleased.

Rep. Was very informative,responded to all my questions,explained things the way i cound understand them

They took care of my needs and were honest about my auto repairs.

This was the most pleasant experience I’ve ever had buying a vehicle. Tracey was awesome to work with.

Rolando was excellent. Very knowledgeable and helpful.

Mr Gavin is the man you hope to have when you take your car in. Precise, straight forward, compassionate, and just a plain good man.

Caroline was fantastic and I?m looking for car I?ve always bring my car to Mercedes Benz of Waco

Went in for a recall and was informed that the previous owner of my vehicle had no services on record and a suggested list of fixes. I would have considered service at this location if offered a coupon/ discount.

My appointment was met on time and all my concerns were answered. There service was excellent and they know to treat a customer.

My father picked up his SL-500 from the service department after getting it repaired. After getting the car back to our house and inspecting it further, the technician left a hydraulic hose leaking from the top on to the seat. This service department is a joke. Horrible technicians and horrible customer service. A Mercedes-Benz dealership should not have to scam people for profit. The general manager and service manager should be ashamed of themselves for allowing this poor quality of work from their technicians. Don’t waste your time or money at this place.

High level customer service; Quick, efficient, and kind.

M-B of Waco was extremely efficient. Did the work on my SL quickly and provided me with a convenience car while the repairs were being made, Great, friendly group to provide service when it's needed.

Great service from Davin on our A service!

Extremely easy to set up an appointment. Excellent communication and concierge drop off. Fast service.

Very courteous service department! My service needs are scheduled with ease and they are quick to get you back on the road in no time. I am extremely satisfied with Mercedes-Benz of Waco and I have recommended them and will continue to do so!

This is my second time to have dealings here and once again they go above and beyond needs! Traci is awesome and I LOVE MERCEDES!!! This is my third one, I won't ever drive another brand.

Personally, I have never been there. My daughters MB was stolen, recovered and towed to closest MB dealer, which was MB of Waco. After a looooong week of going back and forth between MB of Sugarland and MB of Waco, due to a missing key fab, the GM of Waco, Shelby Danner, provided outstanding customer service to my family. Mr. Danner showed kindness and professionalism, and I am very thankful for his quick response and willingness to help. Thank you!!!

Micheal Reynolds was my car salesman. He was amazing and very helpful. I was an out of state, first time car buyer so I definitely appreciated the guidance. Steven Cooley in the finance office was an amazing help as well. I communicated with Rachel Williams at the dealership too and she was nice and helpful. Overall my car purchase went smoothly. I got a GLA with low mileage at an AMAZING price. I am happy with my car purchase. I recommend this dealership.

Service tech did an excellent job of pricing, explaining what and cost of each element to be completed. Also had my loaner car ready to go. I was very pleased with his level of service.

I’ve been in Benz since 2012. My first experience with the Waco dealership was in March 2012. Unbelievable the service was exceptional. So still 2020 I decided I wanted a different Benz. Wow unbelievable in less than 24 hours I’m in my dream car. I’m in love with a stripper lmao. Awesome service. To anyone that what’s to feel special, check out Mercedes-Benz of Waco. Terri Smith and Mr Hossain will take care of you no doubt. Best service ever. Thanks

Very pleasant and enjoyable vehicle purchase with Tracey Allen of Mercedes-Benz of Waco!

Took in our 2004 E car with 300,000 miles. Did warranty inspection work timely and efficiently.

We have had nothing but horrible customer service from this place the first and only time we tried to spend money with them. My daughter goes to the university in Waco and she needed an oil change and some things looked at on her car. We thought what better place to take it to than the actual dealership so we know she is being taken care of, boy were we wrong!! I called to schedule and let the girl know ahead of time that my daughter would need a ride to get her car service and she claimed I needed to schedule the services before I could take care of that. I thought that was odd, but went with it. So she scheduled service with Davin Romero and said I would need to talk with him about a ride. Well Davin never returned my call until AFTER I left 2 messages. He then proceeds to tell me that they don't offer rides and don't have enough employees to pick up the car since COVID. I still don't understand this as that's a very important part of a service business! I left a message for the service manager, but he hasn't returned my call and at this point it doesn't matter. Good news is I have scheduled a service at a local place in Waco that does want to provide me a service and take my money and will offer my daughter a ride to and from! Honestly this all could have been handled better if your schedulers were better informed. Davin didn't seem to helpful either!

Great guys who do great work. People you can trust! They are the only people I allow to work on my CLS63 AMG!!!

Timely , courteous , and professional. Luke Richmond

great service

Out standing staff, ease to work with, got us in and out with GREAT credit terms, very pleased and highly recommended. Thank you, again.

Friendly staff

Asked for a loaner car and received one. It was not on the service notes, even though I had email confirmation. Went to lunch at the Baylor Club and received a call that my car was ready. Satisfied overall.... No issues and VERY courteous...

Shelby, Tracy and the Finance manager all of them are very nice and professional. Excellent customer service. Very happy with my purchase from this dealership.

Don't go for an oil change! A Mercedes oil change costs $350! Rip off!

Very Friendly Personnel

Better experience then I expected! I was stressed out when I first took my car in for service because I had a complex car problem that could not be figured out for several weeks. It only took this dealership about 2 days to find it and fix it!!! Will only visit this location for any purchases or repairs moving forward. Thanks

Great car. Great service after sale.

All they could do was tell me they could look at it the next day or I could take it to another dealership. UPDATE: 6 Aug 2020 - The dealership has kindly reached out to me requesting that I call the GM to see what they can do to make it right. Here’s summary of events. Driving down 35 headed to Kerrville we had an electrical problem that rendered the car unsafe to drive. We called MB via the on-board call button. They said take it to the nearest dealership which was Waco. When we arrived at the dealership, they walked around the car and said they could get to it tomorrow or I could take it to another dealer. Acknowledging this, we cautiously continued down the road. We had relatives waiting on us. When we got home, I took it to my dealership. The problem is fixed. It was a 15-amp fuse. Unfortunately, there is nothing they can do to make it right. Their opportunity has passed. I appreciate their belated concern.

A" level service plus tire rotation. All completed in a timely fashion, Was apprised of additional points which required work to keep my car in fine condition.

I drove to the dealership at the appointed time and the salesman was off the day the appointment was set. I arrived at 10:25 on Saturday and I never got an email or call saying the salesman wouldn’t there. Plus the salesmen are unprofessional. After introducing myself. I was called bruh the entire conversation. I think that’s very unprofessional.

Fast and professional service with good coffee selection.. Visiting to ensure my daughters automobile stays in top shape..

Professional, courteous, knowledgeable

They were straightforward in buying both of my cars over the years and the service department always does what they say and historically done right the first time!

UPDATE*** Recently I’ve had some work done on my vehicle, the service department at Mercedes Benz of Waco did an incredible job at finding and fixing my issues within a timely manner. Lucas was able to get me into a car for the time being and did a great job at keeping me informed every step of the way. I do appreciate your customer service Lucas, and thank you to the rest of the service department for the hard work! 💪🏻💪🏻💪🏻 I had a GREAT experience! Tracey was my sales lady, she was awesome. Tracey was able to get me in the car I wanted and financed within an hour! 👌🏼👌🏼👌🏼

I brought my 2019 MB C 300 in for service and had an excellent experience with Mercedes Benz of Waco. Luke was very helpful and professional In the process of handling my service and loan car needs. He provided excellent customer service and this meant a lot since I was a first time customer. Thank you for making the process very easy and simple! I would certainly recommend this dealership and service to anyone who needs their vehicle serviced

Pre-arranged service appointment made for easy in/out. Loaner vehicle was easily arranged. Car was serviced properly and detail work took me back to what car would have looked like coming off showroom floor (12 years ago)! Everyone was professional, knowledgeable and masked. Thx for an excellent experience!

I was traveling out of state and a warning that I was 5,000 miles over my Service. I panicked because I had just purchased my E class in California at a MB dealer. I called they squeezed me in and were very helpful and courteous. I just wish the MB dealership I purchased from was as great as the WACO MB dealerahip and crew.

I feel very blessed to have an amazing place to purchase and receive service for my car! The Mercedes-Benz of Waco is definitely 5 Star! They meet you with a smile and go above and beyond expectations! The Service Drive Manager Luke Richmond is awesome to work with!

I am very impressed with Lukas and his team! He went above and beyond the call of duty! Thanks again!

Awesome customer service. I will refer all of my friends. Thanks to Roland my experience was amazing. He was the best!

I’ve always had a pleasant experience when I bring my car here. The staff is very helpful and do not cut corners on my service !!! 🙌🏾🙌🏾🙌🏾

just needed a key made. Done fast, above and beyond service.

Yes I would!! Wonderful personal and professional car sale women/men made buying my first car a pleasure!! Tracey was the best and I would recommend her to everyone. Thanks for helping me find my dream car❤️

I had an incredible experience with my purchase process. Tracey Allen is the one to go see!! She did a terrific job from start to finish and Paul Carrizales, in finance, did a great job too. It is good to know that you can still trust good people and the Mercedes store is full of people that want to help. I enjoyed everything about my experience and highly recommend the store and working with Tracey Allen. Awesome job!!

Best service EVER. Absolutely a pleasure doing business with the Service Department and Sales.... I am, and will remain, a loyal customer.

Go to Mercedes Benz Autonation to see yours truly 🤧

I love coming in!! It's always pleasant seeing the same faces because you know you are about to get great and prompt service! Luke will always take great care of you!

I had a great experience having my 2016 Sprinter engine code light diagnosed and repaired while I waited. A+++

Needed my inspection for registration. Usually go to Quicker Sticker but it was closed Went to MB of Waco and they got me in and out quite rapidly and with their usual extremely high quality of service.

Outstanding job, very satisfied with the work, and the people who provided the service.

I own a 2017 Mercedes S550 and a 2017 GLS550, both are serviced here and the experience is always exceptional .

I own a 2017 Mercedes S550 and a 2017 GLS550, both are serviced here and the experience is always exceptional .

Very convenient and simple.

Very dependable & caring. Provides prompt service. Offer best deal on service plus discount during this coronavirus period. Able to get an Appt at my preference.

I am highly disappointed in working with Howard Cohen. He started off nice until I declined the offer he quoted me because of another dealership generating a lower quote. I sent him an email politely declining the offer and he told me that he’s sorry he wasted his time with me. Now, considering what’s going on, I would think a person should be more compassionate instead of being rude. Additionally, I can’t understand why there’s a need to get mad when someone declines your offer because of the financial burden it would cause.

Can’t say I will give this a 5 star. I spent over $4k on repairs and driving home needed to clean my windshield and it was completely out of fluid. Additionally, my front tire was low and needed air. Once the service was complete we had to walk to another lot to pick up our car. I live in Houston and am use to a different quality of service that was not provided at your location.

Tracey was outstanding. She worked with us patiently and with the utmost professionalism. I must say there was never any pressure to buy and when we made the final decision it was very simple....no haggling, no hidden fees, no dealer add-ons, no pushing additional warranties. After we purchased the car, Tracey made sure we were completely familiar with how everything worked and spent an entire afternoon going over everything with us. I highly recommend Mercedes of Waco and Tracey if you are shopping for a new car.

Top quality, timely and customer service oriented. We are very happy with our car service.

Mercedes Benz of Waco did an exceptional job servicing our GL450 the Service manager Luke Richmond did a wonderful job. Never in my life have I walked into a MB dealership and had such polite courteous down to earth staff. Nothing pretentious or snooty here. Highly recommend for any and all Mercedes needs. Five star all the way!

extremely fast, detailed, and helpful service!!!

Very Professional and great customer service from Lucas! Happy that my town has a dealership that’s top notch.

Quality service every single time that I have been to the service department.

Prompt service. Knowledgeable techs.

FANTASTIC SERVICE DEPARTMENT AND GREAT PEOPLE TO WORK WITH!

Luke Richmond was Very professional, friendly and helpful!!! Made sure we understood everything done. Very happy with service!!!would highly recommend him for all services! Very nice person!!!

During my visit in FT Worth area, I experience issues with my 2018 Mercedes Benz E-Class. The Mbrace stop working and SOS light came on I then took the my car to the nearest Mercedes dealership in Ft Worth. The dealership kept the car 4 days and did not fix the problem, but told me it was an issue with the Mbrace App. A week later I than spoke with Luke Richmond of Mercedes Benz in Waco where I purchased the vehicle and he told me to bring the car in to be fixed. During the 3 hours that they had the vehicle I did a test trial on the Mercedes me app to see if the locate me vehicle was functioning and it was. I than received a text from Luke letting me know my vehicle was fixed and ready for pickup. To my surprise they had washed the car and armor all the tires. They fixed my car in 3 hours when the other dealership didn't in 4 days. Luke Richmond in the service department and Tracey Allen and staff in sales were helpful, polite, caring and demonstrated excellent customer service skills Respectfully yours G. Williams

Excellent job showing and demonstrating the features of the car. The Gm and sales manager were briefly involved, making this an easy smooth transaction.

Ryan was a pleasure to deal with! Knowledgeable with products and willing to answer all questions.

My experience with all I came in contact with was very courteous and professional.. I was very satisfied.

I have been to Mercedes-Benz of Waco twice now, both times concerning a warranty or recall issue. They are very friendly, professional and quick to accomplish the job at hand. I highly recommend their service or sales to anyone interested!

My sales agent, Tracey Allen, was exceptional to work with. She was very responsive to my phone calls and emails. She was very patient with me as I wanted to look at several vehicles.

Lucas and his team always take care of me and my CLS 63 AMG!!!! They are the only people I trust with my car!

I didn’t like how he said I would only be there for an hour or hour and half I was there for three hours

Only MB dealer in our area.

Excellent service

Thank you to Darwin and Waco Mercedes for servicing my GLE 350. Darwin had my paperwork and loaner car ready for my arrival. Love the quick attention and the ability to get back to work quickly.

great service

While the experience was okay, I felt that more communication should have been had regarding future issues with my car. Instead some things that I might have addressed at the time the car was at the dealership were noted on the receipt. I thought a phone call would not have been out of line.

I only use this Autonation dealership because I have no other choice. Since buying out Allen Samuels the service has fallen dramatically! I will not buy another Mercedes because I would have to deal with this awful corporate culture! They charge a tool rental fee when working on vehicles! Their charges are completely out of line. We don?t let then do much work on our car because of their outrageous charges. We now take our car to a local shop that we trust. Last year they told us we were close to needing a brake job. We took it to our repairman and he said our brakes had more than half of the brakes and wouldn?t need anything for quite some time. When we trade in this car, we WON?T be using this dealership!

Mercedes-Benz of Waco knows how to treat their customers. Tracey Allen is one of the best, and she treated me like family. Like the Aunt that is always wanting the best for you... You know the one that is always going out of her way to make sure you’re fed even though you just ate. I had gotten a lot of No’s in the past, and even after I had keys in my hand I couldn’t believe I was an owner of a Mercedes-Benz. Tracey and the team that helped me along the way as well, were fantastic... It’s feels good to be seen as a person and not a dollar sign walking into the showroom. Thank you for showing me that it’s not just dollars and cents when it comes to buying a new vehicle, but it’s about creating and solidifying a loyal relationship that’ll last until I’m gone.

Top professional service all the time.

Howard Cohen is very professional and did a very nice job delivering us two new Mercedes. Because we bought the two cars two days apart your finance dept would not let us write a check for the second Mercedes because your policy is not to take two separate checks in a certain time. We had to go a retrieve a Cashiers Check for the second car two days later. There was no lien on either car. If i had not had the time to go and get the Cashiers check you could have lost a sale! Otherwise all was good. The sales person followed up already to see how the cars are doing. Your service guys in the driveway are also another reason we have bought 7 cars from you in the last five years. Davin and Lucus do a very good job.

Great experience, and the people where awsome. Definitely recommend

Great service and professionalism!

I check DFW, Houston & Killin, surprise to say but Waco automation beat all the price.. Specially Tracy Allen she gave me the my dream car in price which I can only dream off to get. Her hospitality n service is best. She’s one knowledgeable sales women.. Tracey I’m coming for another one soon.. you are the best👍🏻

Some of the worst service I have ever been subject to, by far. Typically never post anything negative, but if I can help just one other person to avoid the headache associated with MB of waco it will be worth it. I am a customer and have been trying for 10 weeks to get a credit back that I am due. After having left 8 voicemails and 10+ emails to the general manager as well as the finance manager, I get no response. I would expect a premium brand such as MB to work a little better at after sale service. Strongly suggest you look for alternative dealership, and save yourself the future hassle and headaches. I Will never purchase from them again.

Nice staff. Service was done excellent.

I purchased a pre-owned ML350 on 12/14/19. The car just arrived at the dealer and had not been inspected or gone through make-ready. Mr. John Gwinup, Sales Manager, made arrangements for the car to be brought up from the service department so I could evaluate and drive it. Mr. Gwinup was very knowledgeable about the car and explained everything that was going to be completed to get it ready and as a result of his expertise I purchased the car. Mr. Gwinup is a great asset to your corporation.

Nice people

Outstanding service. We were in Waco for a football game, got some bad gas resulting in a clogged injector. It was late in the day but Luke and his crew stayed late to fix the problem. They did a great job - my e350 has never run better.

Outstanding service. We were in Waco for a football game, got some bad gas resulting in a clogged injector. It was late in the day but Luke and his crew stayed late to fix the problem. They did a great job - my e350 has never run better.

Very disappointed in the service or shall I say lack of there of. I am in the market to purchase a new 2020 GLS 450. Yesterday I arrived at Mehaddes-Benz Waco with checkbook in hand and very motivated to make a deal. Since they didn't seem to be busy, I figured someone will definitely come out to help me. I was there for about 15 min walking the lot and looking around even though I knew what I wanted waiting to see if I could get any type of assistance. Finally, a gray head salesman comes out with phone to his ear walking in my direction. I was sure he was coming to help me. NOPE! He passed right on by me like he didn't even see me. He didn't say hello or acknowledge my presence. He just continued walking and talking on the phone. After that, I left in disgust thinking they don't want or not willing to accept my $75K. I will be shopping elsewhere for my new Benz. Hell, I may even settle with a Range Rover after experiencing this insult from a Certified Benz dealership. Makes me believe they all might be the same.

Very professional and was very satisfied with the job they did.

Too many people working in the same area which was distracting and loud.

Howard and the finance agent were great. Process needs to be shortened - we were there for 3 hours.

Detailed customer service made for a perfect buying experience.

Some of the worst service I have ever been subject to, by far. Typically never post anything negative, but if I can help just one other person to avoid the headache associated with MB of waco it will be worth it. I am a customer and have been trying for 10 weeks to get a credit back that I am due. After having left 8 voicemails and 10+ emails to the general manager as well as the finance manager, I get no response. I would expect a premium brand such as MB to work a little better at after sale service. Strongly suggest you look for alternative dealership, and save yourself the future hassle and headaches. I Will never purchase from them again

Some of the worst service I have ever been subject to, by far. Typically never post anything negative, but if I can help just one other person to avoid the headache associated with MB of waco it will be worth it. I am a customer and have been trying for 10 weeks to get a credit back that I am due. After having left 8 voicemails and 10 emails to the general manager as well as the finance manager, I get no response. I would expect a premium brand such as MB to work a little better at after sale service. Strongly suggest you look for alternative dealership, and save yourself the future hassle and headaches. I Will never purchase from them again

As us always the case with Mercedes-Benz of Waco, my service experience was perfect — everything was done exactly to my expectations, and done earlier than I expected. Luke was both friendly and thorough.

Excellent customer service! Service department always delivers what I ask for and doesn?t try to push for unnecessary services. Dealer always has a loaner car available for me to drive while mine is getting serviced, which is so great!

Howard Cohen is a great salesman and knew exactly what we wanted He spent time to get to know us to know exactly what we needed to pick out the perfect car. Howard has spent time with us on orientating on the car and answering all our questions to ensure we felt comfortable driving out of the dealership. Howard is the person you want to work with if buying a Mercedes Benz.

Howard Cohen is a great salesman and knew exactly what we wanted He spent time to get to know us to know exactly what we needed to pick out the perfect car. Howard has spent time with us on orientating on the car and answering all our questions to ensure we felt comfortable driving out of the dealership. Howard is the person you want to work with if buying a Mercedes Benz.

A very difficult problem to find, problem found and corrected. good job

Great job and great people. No problem with car.thanks will.

I have always been treated royally. I usually make appointments for my auto but, yesterday (Wednesday, November 13) a message appeared about an "auxiliary battery". I took it to Davin, and he immediate assess the situation and told me they could replace it within an hour. Well, I had plenty of time so I just hung around. It was completed within an hour. It does not matter what I bring my SUV in for, they always wash it before returning it to me. I think this is special. I have another vehicle that I take to another shop. It sits out with dust on it. They never wash it before returning. I even wrote them a letter about what Auto Nation does. I haven't been back so I don't know it they have upgraded to washing the autos before returning to the customer or not.

Tracey Allen was efficient, knowledgeable and very nice! I told Tracey what I was looking for and she found the vehicle, transported the vehicle and detailed the vehicle. The professionalism that I received from Mercedes Benz of Waco was the best customer that I have received from a dealership. Mercedes Benz of Waco is highly recommended and number 1 in my book.

Best service .Davin Romero was very helpful.

Great Staff and Service. No complaint. In fact, I was turned off by the attitude of the one in Georgetown.

Great Staff and Service. No complaint. In fact, I was turned off by the attitude of the one in Georgetown

The overall experience was good, but after purchasing the car I was told that my vehicle would be detailed. It was not... The car had bird crap all over the car and didn't look like it was cleaned at all. The windows still had smudges on them. When I asked the salesman about it, he said that he would owe me a detail job in the future. Also, I was supposed to get two sets of keys when I bought the car. It's been about 2 weeks and the dealership still have not given me the second set. When I called the salesman about it, I was blown off for a week because they were going out of town. Customer satisfaction should be the most important thing when purchasing a luxury vehicle. It didn't happen for me at this place.

Luke was very helpful, and I?m satisfied with the service he provided me with!

I bought a 2012 CLS 550 four-door coupe Mercedes, I have had the best service from the service department and customer service couldn’t be better !! I would highly recommend this dealership I plan on purchasing my next Mercedes from Waco Mercedes !! 👍🌸

Made several trips to different dealers and ended up staying in Waco and dealing with Mercedes Benz of Waco. Dealt with Howard Cohen and had a great experience.

Service staff was very professional and courteous. Got my car serviced and in and out as scheduled.

OMG.... Tracy Allen is a keeper.. I have bought 10 or more vehicles in the last 27 years and Tracy was the absolute best.. She listened she was kind yet professional. This is my 3rd Mercedes Benz but I'll be a Tracy client from now on.. I cant forget Paul in Finance even though you all are in business to make money it was an honest car buying experience. Happy Mercedes Benz Autonation Client... Still smiling...

The staff at Mercedes-Benz of Waco has been wonderful to deal with. Howard Cohen in sales made the purchase very easy and Luke in service is very friendly and professional.

Let me just start off by saying JOHN ROBBINS was OUTSTANDING. I never experience such excellent customer service with auto repairs. He treated my vehicle like it was his own and went above and beyond to make sure I was a happy customer. He gave me updates weekly also made me aware parts could take a while to come in. Autonation you have a customer for life as long as John Robbins is my guy 😊. I highly recommend Autonation for auto repairs.

Great place to buy a vehicle and everyone was very friendly. Wouldn't buy from anyone else.

Tracey was awesome ! thank you

My husband and I search for a reasonable benz for our daugther who was attending college in Waco. Being in California, Tracy Allen walked us thru step by step from start to finish and eased the stress that comes with buying a car. She keep us informed with every process before we arrive and after. She made sure that our daughter was happy and fixed any issues and imperfections. Thank you Tracy! Definitely will spread the word and send friends and family your way.

Not my car, my daughter's. The check engine light came on while driving then the car wouldn't start. She's in Stephenville, so the car had to be towed to Waco. The Mercedes roadside phone staff were all excellent, and my daughter said the contracted tow truck driver was really nice. Once the car was looked at, it was determined that a bad battery was the cause of it not starting and the check engine light. The battery was replaced free of charge (under warranty), and I was able to return her car to her within 48 hours. Excellent customer service this time!

Bought a beautiful 2015 F-150 with the help of Tracey Allen. She was great! Very easy going and made the deal I wanted work. We’ll be upgrading the wife’s Mercedes before long and we’ll definitely look for Tracey’s help!

I had an awesome experience. Tracy was the best! And I LOVE my car!

The service department was great. Steve is person who greeted me and had my loaner car ready. Everything was done in a timely manner.

The service agents were very helpful and accommodating.

Daven was an amazing service manager. He really worked with me to get the best deal possible. It seems they fixed all my issues (and their were a lot) all in one day. Thank you guys

The greatest place to purchase a new or preowned vehicle of all kinds!

Give them a call.The service is excellent, the ambiance is powerful and the size was not intimidating nor overwhelming. And the CUTE guys:omg! 🙋🏿‍♀️🙂🤝🏾

Steven did a fantastic job with my vehicle repair and the staff was so friendly and helpful.

Very pleased with service received and ability to get quick service appointment for our C320 Coupe.

Customer service is top notch. Foolishly I only had one key and of course Murphy’s law kicked in right before 4th July, it broke. Michael got my new keys ordered programmed and delivered in less than 24 hrs. I’m very impressed, considering upgrading my new to me C230. To an E half her age. Lol

Awesome experience with these guys! They went above and beyond to earn my business.

I have been satisfied with ever aspect of my dealings with Mercedes-Benz of Waco from the purchase till now. The service department is friendly, helpful and accommodating! I was there this week for Service. Was met at the door with a smile and Steven kept me updated and apprised of every step! A special thanks to ALL!!!

I thought after purchasing a 12” piece of 1/8” vinyl tubing for $20 (!!) that while I was in for service, they might be able to do the 30 second installation for a little less than $40 (!!).

Davin, our service rep, is excellent--attentive, thorough, and helpful. Highly recommend.

Howard went above and beyond to make the best deal

Had my sprinter van serviced this week. Made appointment on Saturday for 11 Monday. They worked me right in even though I was not able to arrive until 11:30. I lined out my issues and concerns, they took care of each and every one. Had another issue realized while I was there and they promptly pulled it back in and fixed it. Saw them help several others while I was there, one couple was extremely upset upon arrival and the SM handled the situation with calmness and professionalism. I would recommend this service department for any of your M-B vehicles.

Once we connected with a salesperson the process was great. Just a little slow on the connection part but Tracy was great and took great care of our needs.

Being from out of town with a dead Sprinter van (due to a failed fuel pump), the service guys, especially Patrick the service manager, went above and beyond to help get a guy back on the road again. Thanks again!

Very polite and friendly service person. Was given a loaner car when my car had to be kept over night waiting for parts. Picked up my car and they had also washed it!!

T&D DIN LLC www.ebates.com/coupons/amazon/index.htm?referrerid=YVAGxciPk%2FY041PZy0LEYA%3D%3D&src=Android I get Up to 5.0% Cash Back when I shop online at Amazon. https://pin.it/nf6sevzpzo5fa7 http://bit.ly/2Imy0ED https://www.advertisingboost.com/#a_aid=1153 https://www.facebook.com/business/m/welcome-to-your-facebook-page https://clickmagick.com/go/9450thebeat https://viral-plr.com/945thebeat www.ebates.com/coupons/walmart.com/index.htm?referrerid=YVAGxciPk%2FY041PZy0LEYA%3D%3D&src=Android I get Up to 5.0% Cash Back when I shop online at Walmart.

I was very pleased with my recent experience. Michael kept me up to date on the status of the service.

They fixed the front strut even though we did not get there until 3pm. We were able to continue our journey at 6 pm. Very competent and polite staff.

Always exceptional service. Fast, efficient, and kind.

Horriable dealership, before Auto Nation it was a pleasure to deal with them. I owned 5 Mercedes and now going to Infinity. Service writers dont know if back ordered parts are there before they call and tell you to bring you car in. I look forward to our new QX 80 Infinity and leaving auto Nation !!!!

They wouldn't deal with us on a SLK, so we bought a BMW. When I took my Tahoe in for service they "found" a broken dip stick holder that they said was a factory defect. I think they broke it and charged me $110 to fix it.

Service writers are always courteous and kind. Took a while to get the car washed, but hey, not all dealerships even bother to wash your car. These folks are OK in my book.

Employees were very helpful and knowledgeable. I got my vehicle serviced for the first time at this dealership and the experience was very pleasant.

I have always received great service at Waco Mercedes.

Great Service Dept !! Fixed my Sprinter issue in (1) day @ NC

Our service fixed the problem, however the billing was a joke! We were billed for tools. Like tool rental. Most employees have left the dealership and I do not blame them. They will probably start billing for the air if they add any to the tires. We will not buy a vehicle from this dealer again nor recommend it. Hope you go broke!

We visited the dealership 30 minutes before closing. The salesman named Bryan was so helpful and not pushy..even though it was time for him to get off,he graciously let us test drive the car. Then he looked up information we needed on the car after 5:00. We have not bought the car yet but we are going to this next week.

I bought my Mercedes-Benz from Mercedes-Benz of Waco . They take such great care of their customers. I would hope got recommend Howard to let him sale you a new Benz Thank you , Tonja Vasquez

Solid experience with the service team at M-B dealership in Waco, TX. Fair an honest pricing, outlined all the work to be done on my vehicle, and returned my vehicle to me in the agreed-upon timeframe. Many thanks to Michael and his team at M-B of Waco!

1. took a while to have phone call for scheduling returned.. 2. service mgr is not one I want to deal with any longer.. The second man in charge was great 5*. 3. mgr didn't represent problem to insurance company properly. 4. dealership change to Autonation has not made me happy and I'm not certain I'd get another Benz in town.

Professional and got the job done

Had car in for service for 2 weeks then told us they couldn’t fix and we would have to call Germany. First time brought in brakes squelched and they said that was common, on a Mercedes, seriously? Not excited about the Mercedes since purchased but definitely not the experience at Allen Samuels. Did get fixed after I drove up a spoke to GM, got fixed the next day

We bought our new (to us) M/B and the sale was handled by Howard Cohen. His services were exceptional in all ways, friendly, knowledgeable and efficient. The car was as promised and delivered shiny, clean and fully serviced. We have already referred one friend to Howard and have asked Howard to watch for a 2nd car for us.

Warranty work was performed in a timely manner. The part was not on hand and had to be ordered. I waited for the work to be completed in their very nice facility and waiting area. After the work was completed, my car was rinsed off but not washed as the service rep stated. I know people are busy but I expect my car to be washed if I am told it was washed after the repair was made. Also, I asked for the ECN for my radio so that I could get SIRIS radio. The technician provided me with a printout for my radio and was shown the number to use on the SIRIS website. The number didn't work cause it was the wrong information. I did some research and found the ECN in the car radio display after searching in radio options. I am new to this car and still trying to find out how to use all of the different electronic systems in my 2015 C300 verse my 2007 E350 Mercedes.

Service scheduled with text reminders and all went well

Made appointment Arrived on time Walk ins ahead of me ... no effect to my appt. Service performed on time Comfortable waiting lounge Car washed and cleaned All done in one hour.....

The service rep was very helpful and the time for the work was very quick.

One of the main reasons I bought my recent Mercedes instead of switching to a BMW or Audi was this service department. I didn’t want to leave them!

Everyone was very knowledgeable and nice. They took great care of us and they will continue to have our business.

Great service. These guys make it simple and easy. Michael did a great job. Thanks for communicating in laymen’s terms.

My E300 required "B" Service this week, and I was impressed by the attention and care given to me by Davin in Mercedes service.

After hitting a HORRIBLE hole on the interstate at 85mph driving from Wilmington, NC to Waco, my 2008 GL320 diesel apparently broke a wheel sensor causing some serious driving issues (plus no cruise control). We weren't about to make the 1500 mile trek back to NC without getting it fixed. I contacted David Hurst in the service department who was able to order a new sensor AND provided us with a loaner car for 3 days until ours was fixed. That is EXCELLENT support for a couple of out-of-town tourists. I can only imagine how great their support for locals must be. From the bottom of our hearts, THANK YOU MB of Waco! And a special thank you to David Hurst and the service department...Job well done. Das Beste oder nichts!

This was by far the easiest car buying experience I have ever had. My salesman Howard Cohen made all the difference. A few days after the sale I had a slight issue with the windshield wipers. Howard had me in to have the service performed the same day, within an hour I was good to go! �

Service is always quick in and out with arental, if needed. Pricey, that's a given, but work is done quickly.

First class experience with AutoNation Mercedes of Waco. I've bought a lot of cars in my life and this was one of the best experiences I've had. Friendly people who do what they say they will do. Even though I live in Dallas, I'll be in touch with this dealership in Waco in the future when I buy a new car.

I visit them and they help me right away and got my wife the car she wanted at the right price and payment .

Fast and efficient. Delivered on time and car washed clean before delivery.

I ordered a new key fob for my Motorhome. You said 2 days & it was 2 days.

Howard was great, but...... A couple of issues: I left some "stuff" in my trade-in, and he called me the next day to let me know. I went by to get it, and he told me, "someone took it". I asked him "What the xxxx?" and he seemed like there was nothing he was going to do about it. I also told him that I need an manual for the Sound System in my new SL550! There is NOTHING MENTIONED about is in the operators manual and in my other Mercedes it was a separate book. He said he would look into it - that was a week ago and I have not heard back.

Very courteous and very responsive to need, the service was very quick and i was very satisfied with the service

Overall poor. Basic services over priced. Waited three days for service to be done that should have taken two. My service advisor disappeared one afternoon and never returned call. Very disappointed for a place I would think has good customer service.

Our salesman was very professional and knowledgeable.

They found my problem and saved me money $275...and gave me a free car wash...the customer service guy was great...wish i remembered his name...they get 6 stars from me

I recently purchased a CPO Mercedes s550 sedan from Mercedes Benz of Waco. Howard made the shopping and buying experience as pleasant and stress free as possible. He did everything I asked in getting the car ready and the paperwork at closing was as easy as any I have every done. Howard spent about 45 minutes going over function of the car's features. I will go back to Mercedes Benz in Waco when shopping for my next car and would recommend them to anyone.

The software for the engine had not been updated to handle the current ethanol mix. I should have been alerted to this by the dealer. With the update, my easy entry convenience software was damaged and I had to return to the dealership to have it corrected; however, this was completed without an hassle.

I would give them a 6 stars if I could, great staff specially a big Shout out to Mr Howard Cohen, he's a very good guy, imagine I'm new york, he helped me buying from start to finish. I recommend you to buy your next car At " Mercedes Benz of Waco ". Peaceful deal their price is lower than everyone else.

Super quick and courtesy service to replace battery. Highly recommend this dealership for car repairs and sales.

Amazing Customer Service, Kerry Bradford was very helpful, I definitely recommend buying from Mercedes-Benz in Waco,Tx!

Great Customer Service, Kerry Bradford has very helpful, definitely recommend buying from Mercedes-Benz in Waco,Tx!

Service. Wiper fluid not check as requested car was not vacuumed

Cordial and fast planing to go back

Small crack discovered on car still waiting for it to be repaired

My husband and I are repeat customers at this dealership. We always get great service. Howard sold us our vehicle and he is so nice and helpful. He goes the extra mile for you to make sure that you are satisfied and know what you are purchasing. Clay in finance takes the time to explain the warranties and extra coverages. When you leave the dealership you know that you are in good hands while you have your vehicle and when you trade it in.....you will be back.

Had a wonderful experience. They had me in and out very quickly. They didn't try to sell me a lot of extra things. Very friendly and helpful.

I love my new wheels but it is too early for a complete report

Terrible. I tried to buy a new car, and I did not feel like they were taking me seriously. They ended up trying to sell me a brand new 2015 (they still have 3 on the lot and now I know why) for the same price as a brand new 2017, told me I could use unleaded gas, and that an oil change was "around fifty bucks". Told me they would call me back with some numbers, but they never did. I drove to Mercedes-Benz of McKinney, had a great experience, dealt with awesome people, got a great deal, & drove away in my new car that I absolutely LOVE!!!

Howard helped my wife and me to find a low mileage Mercedes and it was a low pressure and pleasant experience. The price was competitive and kept us at home - not needing to travel to find a better deal. The only glitch was a 90 min wait for the paperwork closing - some of which we put to good use learning about the car. Seems like the dealership could have more folks trained to close a transaction.

The best service and very pleased. I had a battery replaced and an oil change. Mr McCracken quoted me an estimate and it was the same when they finished the job. The atmosphere was comfortable and my kids were pleased. I will be giving my future service to MB of Waco.

We purchased a Sprinter Van from an individual, in February 2015. Our van is modified for wheelchair accessibility, for our son. Driving several times a week to Dallas for therapy, our van window, the escape window, was hit and shattered. We went everywhere trying to get it replaced, with no luck. In Dallas they said it would be backordered, with no idea, how long it would take to get it in. We even went to glass places and salvage yards, trying anything and everything, we could think of.. No luck.. We finally tried Waco Mercedes. Brad , in customer service, listened to our story. He said let me check into what we can do.. He called us the very next day, and said bring your van in .. We are going to take the window you need out of one of our vans on our lot and replace yours with ours.. We will then worry about getting ours replaced !! I could not believe it.. I have never had any dealership even suggest such a thing.. I have told everyone about what they did for us. We will never go anywhere else for anything for our van.. This is what REAL CUSTOMER SERVICE should be... Thank you, so much for all you have done for us.. The Richardsons

After visiting another dealer for repairs that was within driving distance, I thought the bigger dealer would be best. After taking my GL there for a rough idle, they assured me it was fixed. However the issue popped back up. I took it to Waco and the problem goes away. Trust me, Bigger dealers are not necessarily better. Coming back to Waco from now on.

Truely great customer service. I have purchased several vehicles from this dealer. Always friendly and they go the extra mile to make sure we are taken care of

I hv a hard time getting friendly service. I email no response. I hv to load my own car. They are not very personable. I've visited otherMbz dealerships and hv gotten some really good service. I'm really surprised at their lack of concern in making the customer happy. I will hv to purchase another car outside of the city. Ask for the sales guy to be on the look out. No follow through in getting help.

I requested a quote from its dealership online and then I received a credit application in my email. It was a bit presumptuous because they were assuming I would like the quote and need credit. So before I exposed my financial I called the dealership and asked what the quote would be. The response was that they had one car on the lot like I wanted and it could be purchased for $1000 off of MSRP. I thanked him for his generosity and went to the next dealer and bought the car I wanted without having to fill out a credit application.